Crowtail Starter Kit Base Shield not working

osbornejeremyosbornejeremy
in Micro: bits

We have the Microbit connect to our laptop via USB, but when we connect the Microbit into the Base shield in the Starter kit we lose power. It does however work when the Micobit is connected via the battery pack. Any ideas as to why this is happening? I cannot find any information online.

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