Order (# 295705) has still not been processed
I placed an order on April 16th 2026 with Shipping Method - UPS (3-6 Business Days), but the order has still not been processed. and there is no tracking info available.
I tried sending a Chat Request on the main website but it always says everybody is offline. I sent an email a few days ago and another one today and that has not been responded to either. Hopefully this post will not go unanswered.
Thank you,
Nathalie
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Comments
Sorry you're dealing with this. If the order hasn't been processed for that long and you've already tried both the contact form and email without any response, it's understandable to be concerned.
At this point, I'd recommend checking whether the company has posted any updates on social media or has an alternative support channel. If your payment has already been captured and you still haven't received any processing or shipping confirmation, keep records of your emails and order details in case you need to request a refund or dispute the transaction.
Delays like this also highlight how important clear communication and efficient management are. When customers don't receive timely order updates or tracking information, it quickly leads to uncertainty and a poor overall experience.
Hopefully the seller responds soon and provides you with an update on your order.