GrowCube moisture sensor calibration
Just installed a GrowCube and I have a sensor which is not reading correctly. The sensor appeared to be reading very low compared to the others. 28% compared to the 58% +/- on the others. Tried cleaning the contacts at the plug and got no improvement. Read a few postings here and saw there should be a moisture reading over 90% if emersed in water. Put all of the sensors in different containers with tap water and got readings of 95%, 95%, 65% and 95%, the 65% being the sensor which reads low in soil too.
It appears one sensor is faulty, however if there were a way to calibrate the sensor it might be useable still.
I suspect the only solution to my problem will be getting a replacement sensor, how would I do that if calibration is not possible?
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1). SKU....... AAK45440K
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Dear Rocketron55,
The description indicates one sensor is faulty. Please try swapping the connection position/interface of this faulty sensor with the other sensor and compare the results. If the problem persists, then this sensor is indeed faulty.
If the problem continues, please shoot a video and send it to us so we can further analyze the issue. The video should include the complete operation/test process as well as the problem/fault phenomenon. This is because our company policy requires such a video for returns and exchanges.
If the video is too large, please upload it to a platform (like Google Drive) and then send us the link.
Thanks! Best regards,
No, I'm not a video production company. Shooting a video for this would be long and arduous and I'm bound to not include whatever it is you're curious about. I will send pictures and screen captures if you want. This seems ridiculous to prove a sensor is faulty. I would ask you to re-read the title of this thread. "GrowCube moisture sensor calibration" I hoped there would be a simple way to get my GrowCube working properly, apparently there isn't. Not my problem it was sent with a faulty sensor.
Yes, I did as you requested and moved the faulty sensor to another connection/interface. It read exactly the same as it did on the previous connection/interface (20%), while the other sensor in the same pot read 60% and it read 60% when in the other connection/interface. Seems pretty reasonable to assume the sensor is at fault. It seems to read about 40% lower than the others when plugged into any connection/interface. Even when imbursed in water (40%) difference.
BTW Happy New Year all the best for the new year!
Dear Rocketron55 ,
Thank you for reaching out to us and for your continued support.
We have received your email, and our technical support team is reviewing the details. Please allow us some time to look into the matter. We will get back to you as soon as possible with an update.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Best regards,
Dear Rocketron55,
I apologize for any inconvenience this may have caused.
Please send some pictures and screenshots, and I will apply to my supervisor for permission and get back to you.
Thanks!
Best regards,