CrowView Note - Battery died!

lyxlyx
edited February 11 in CrowView Series Screen

I received my CrowView Note in November 2024 and it was working fine then. Battery was able to last at least a few (2-3) hours. When turning on the device after a month or so, battery is empty so the device is charged. But after a long time (3-4 hours), the device can only turn on for about 10 seconds before turning off. When checking the charging indicator above INSERT key, it turns off after a few minutes of charging and display shows a green full battery. However, the device can only power on for about 10 seconds before turning off again. Please help me

Comments

  • edited February 11

    Please contact Elecrow Tech Support at techsupport3@elecrow.com

  • I have similar problems. I've just received my CrowView Note , connected it to my Raspberry Pi5 and plugged it in via the power adapter, but it just says the battery is dead and turns off soon after. Please help.

  • @cranberry said:
    I have similar problems. I've just received my CrowView Note , connected it to my Raspberry Pi5 and plugged it in via the power adapter, but it just says the battery is dead and turns off soon after. Please help.

    Dear cranberry,
    We have already sent you an email regaring this issue. Please check your email.
    Thanks!

  • My CrowView Note also has the battery issue. It powers up with full battery then collapses after a short time. Is there a fix I can apply to this fault?

  • @vk4tsc said:
    My CrowView Note also has the battery issue. It powers up with full battery then collapses after a short time. Is there a fix I can apply to this fault?

    Dear vk4tsc,
    The device may be out of power. If you plug it into its own power adapter (plug the power cord into the DC port on the right side of the device), can the device still boot and run normally?
    Best regards,

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