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• (Quote) Dear Marvin, I apologize for the inconvenience caused. Thank you for the update. Indeed, there are performance differences between the various antennas. I greatly appreciate your valuable feedback and will pass it on to the relevant departme…

  in Why Thinknode M1/M5 has no GPS signal? Comment by Jully July 21
• (Quote) Dear Peter, We apologize for the inconvenience. Please first flash the factory firmware (available via the GitHub link on the wiki(https://www.elecrow.com/wiki/)). Then, after flashing, connect the USB cable and press the button to see if t…

  in CrowPanel 4.2" E-Paper (DIE07300S, V1.0) — panel frozen, won't update even with official factory fw Comment by Jully July 21
• (Quote) Dear TTT, We apologize for the inconvenience. Could you please provide the SKU of your device? Please first flash the factory firmware (available via the GitHub link on the wiki(https://www.elecrow.com/wiki/)). Then, after flashing, connect …

  in CrowPanel 4.2" E-Paper (DIE07300S, V1.0) — panel frozen, won't update even with official factory fw Comment by Jully July 21
• Dear mc85, Hope you are doing well. We apologize for the inconvenience. We need some time to analyze your issue and will get back to you as soon as possible. Please wait a moment. Thanks! Warm regards,

  in HMI Advance esp32-P4 series product ESPHome Comment by Jully July 21
• Dear surdilamak, Please record a video of the firmware flashing process. Also, please take a picture of the firmware flashing software interface so we can check if the download address is accurate. It should be usable normally. Thanks! Warm regard…

  in CrowPanel 4.2" E-Paper (DIE07300S, V1.0) — panel frozen, won't update even with official factory fw Comment by Jully July 15
• Dear surdilamak, We sincerely apologize for the inconvenience. We need some time to analyze your video and will get back to you as soon as possible. Please wait patiently.

  in CrowPanel 4.2" E-Paper (DIE07300S, V1.0) — panel frozen, won't update even with official factory fw Comment by Jully July 9
• Dear Blair, That's great! Good job! The issue may be caused during transportation. We will transfer your feedback to relavant departments for analysis and future improvement. Thank you for the update! Warm regards,

  in Esp32S3 7” Advance panel V1.3 and V1.4 no touch screen. Comment by Jully July 9
• Dear pkirkham, May I ask which version of the operating system you are using? We developed this based on the Raspberry Pi Buster system. Warm regards,

  in Arduino kernel has changed and reset_lgw.sh shell script fails Comment by Jully July 3
• Dear Carl, We apologize for the inconvenience. To further troubleshoot the issue, could you please follow these steps: * Power off the device (allow the battery to fully drain), then power it back on. * Connect the device to your computer via a …

  in Thinknode M5 Flash Failure Comment by Jully July 3
• Dear Blair, The hardware differences between versions V1.3 and V1.4 are minimal, allowing them to run the same program. so this may be a hardware problem. please check if the touch ribbon cable on the back of the device is properly connected and i…

  in Esp32S3 7” Advance panel V1.3 and V1.4 no touch screen. Comment by Jully July 3
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