CrowView Note - USB-A does not work

human987human987
in CrowView Series Screen

Keyboard and touchpad work on Pixel 9 in Desktop Mode, so I know they are working. However, when plug via USB-A into desktop computer, no USB device is detected. I am using a cable confirmed to not just be a power cord, and I tried another USB-A to USB-A cable as well. No USB event occurs when monitored.

Comments

  • human987human987

    Yes I have tried pressing F2 to turn the touchpad on and off and I have tried both USB-A ports.

  • JullyJully

    Dear Customer,

    Hope you are doing well. Thank you for your support of us.

    We are currently analyzing your issue. We will get back to you as soon as we have a resolution. Please wait patiently. Thank you.

    We apologize for any inconvenience this may have caused.

    Thanks!

    Warm regards,

  • JullyJully

    Hi human987,
    To further handle the issue, could you help provide the following :

    1. Please tell us exactly which of our products you are using. We need to know the SKU No. . Or Please provide the purchase link for the product. so that we can continue to analyze the issue

    2. Also, please provide the order number, product purchase link(if applicable), along with the name of the retailer, store, platform, or website where you purchased the product?
      This allows us to work with the seller to provide you with better service.
      Thanks!

    Warm regards,

  • human987human987

    SKU No. CRV12014K
    Amazon Order # 701-6982520-9538654

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