CrowView Note - Battery won't charge/won't turn on

Comments

• Pearl

  February 11 edited February 11

  With the DC 12V power supply connected, please check the following indicators

  1. Power Input LED (Red) - Located on the right side next to the DC-In Jack, and lights when DC 12V input power is present. If the LED is not lit, the DC 12V power supply may be defective.

  2. Battery Charging LED (White) - Located above the Insert key, and lights when the internal battery is being charged. If the LED is not lit, the battery or the unit may be defective.

  Please contact Elecrow Tech Support by email at techsupport3@elecrow.com for further helps.
• Marie

  April 18

  i have a similar problem with the 14 inch crow view monitor. i am trying to connect samsung phone to the monitor with a usb c to usb c data and charging cable. The screen doesn't power on. The battery is fully charged but a message is displayed, no signal and then go to power saving mode. Can someone please help ?
• Pearl

  April 20 edited April 20

  @Marie said:
  i have a similar problem with the 14 inch crow view monitor. i am trying to connect samsung phone to the monitor with a usb c to usb c data and charging cable. The screen doesn't power on. The battery is fully charged but a message is displayed, no signal and then go to power saving mode. Can someone please help ?

  First of all, not all USB-C cables are created equal. CrowView monitor requires a compatible USB-C full-feature cable. A USB-C Data and Charge cable does not necessary classify as a full-feature cable.

  Make sure your cable shows "full feature cabe" or "capable of carrying video signal" on its description.

  See this post for more informations.

  Also, according to the CrowView monitor product page, there is a USB-C to USB-C cable included with the monitor already, so use that cable.
• Marie

  April 20

  first time i ordered this 14 inch monitor, it had only the usb a to usb a cable and the charger. There was no usb c to usb c cable . also missing was the HDMI cable. had to return.
  second order , same issue, two cables missing. this is negligence is frustrating. had to return second monitor too.
  still not sure to give this monitor a third try or look elsewhere!
• Jennie

  April 21

  @Marie said:
  first time i ordered this 14 inch monitor, it had only the usb a to usb a cable and the charger. There was no usb c to usb c cable . also missing was the HDMI cable. had to return.
  second order , same issue, two cables missing. this is negligence is frustrating. had to return second monitor too.
  still not sure to give this monitor a third try or look elsewhere!

  Dear Marie,

  We’re very sorry for the inconvenience and frustration this has caused you — and we truly appreciate your feedback.

  We are currently conducting an internal investigation to ensure this issue does not happen again in the future.

  In case any accessories are missing, you can contact us and we are more than happy to send you the missing cables. To help us look into this matter further, could you please provide your order number along with the name of the retailer, platform, or website where you purchased the monitor?

  Again, we sincerely apologize for the trouble you've experienced, and we hope we’ll have another chance to serve you better.

  Best regards,