Raspberry Pi 5 8GB Kit - LOG IN TROUBLE!!!

My daughter received the ELECROW for Raspberry Pi 5 8GB Kit, with Pi 5 8GB for her birthday. She got it up and running and was enjoying it. The next day when she turned it on it was fine in the morning, but later in the afternoon when she turned it on it automatically went to a screen she hadn't seen before asking for a Raspberry Pi password. She is unable to do anything on the laptop now as she cannot get past this screen. She tried, raspberry and 1 and neither work. It doesn't ask for a username, just a password, and there's no way to reset the password (she didn't set password that it seems to have come with.) Please help!

I've sent 2 tech support request emails without reply so far...any help is greatly appreciated!