Elecrow support — ELECROW - FORUM

https://www.facebook.com/Aquathrive.LX.Canada.CAD/

Wshqehenry — Mon, 27 Apr 2026 08:26:15 +0000

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Order (# 295705) has still not been processed

nathalieae — Fri, 24 Apr 2026 17:12:53 +0000

I placed an order on April 16th 2026 with Shipping Method - UPS (3-6 Business Days), but the order has still not been processed. and there is no tracking info available.
I tried sending a Chat Request on the main website but it always says everybody is offline. I sent an email a few days ago and another one today and that has not been responded to either. Hopefully this post will not go unanswered.

Thank you,
Nathalie

EMC compliance

kisszabo11 — Fri, 24 Apr 2026 16:28:00 +0000

Is the RC070 7inch 1024*600 LCD Display compiant with any EMC standard?
Can you please share the test report?

FALSE ORDER

SepNewt — Sun, 11 Jan 2026 22:41:51 +0000

I recently ordered a 7" Elecrow ESP32 S3 TFT screen.

This order was cancelled a few days ago, but this morning I clicked the "Pay Now" button and completed the payment via VNQR. However, when I check the status of my order, it is still showing as cancelled.

Could you please process this order and ship it to me now that the payment has been made?

Thank you for your assistance.

For Hackberry PI, which Raspberry PI CM5 model?

planodad — Sun, 08 Mar 2026 17:28:08 +0000

Hi,

Is there a specific model you recommend? I know you’ve said CM5 Lite, but is that model SC1560?

Thanks,

Incorrect Item Shipped on Order # 266997

TEC_1G — Wed, 05 Nov 2025 10:58:42 +0000

Hi Elecrow Support,
I ordered a Hackberry Pi_Zero on the Order # 266997. But instead of the Pi_Zero version, I received the Hackberry_Pi CM5 version. Don't get me wrong, the CM5 version is very nice and it's worth $34 more, so thanks for that. But I don't have any CM5 modules at hand. I only have Pi_Zeros.
So, just wanted to know, if I place another order for a Hackberry_Pi Zero... Will I actually get a Pi-Zero version, or do you have your warehouse bins mixed up or do you not have any Pi_Zero versions in stock?

BTW, I tried sending a Chat Request but it always says everybody is offline. I sent an email 2 days ago and that has not been responded to. Hopefully this post will not go unanswered.

Thanks,
Mark

Radar sensor LD2410C

Drak — Mon, 23 Feb 2026 20:50:29 +0000

Hi, I would like to connect a sensor LD2410C on the UART connection, but I have no data coming from the sensor in the serial monitor. Impossible to use it.
I connected an external 5V power supply and a common GND with the UART port.
RX -> TX and TX ->RX
But, depending of my code and baud rate, when I supply the sensor, the scan of my radar graph goes slowly.
Anyone already use a radar sensor without any problem on UART port?

Can I Sell My Projects on Elecrow?

Erin — Thu, 27 Mar 2025 11:13:46 +0000

Whether you are A maker, student, educator, engineer, or anyone, as long as your DIY electronic products comply with laws and regulations, we welcome you to open a store on the A platform and start your creative sales journey!

What's Partner Seller Program?

Erin — Tue, 25 Mar 2025 02:10:57 +0000

Since Elecrow was established, we have maintained close cooperation with makers from all over the world. Along the way, we discovered that many makers have the idea of selling their DIY projects or even starting their own businesses. However, due to limitations like time, work, supply chain issues, or a lack of resources, independent sales can be a significant challenge for them.

To help these makers bring their ideas to life more easily, we launched the Partner Seller strategic program. This is not just a typical affiliate program — it is a tailored, one-stop service designed for makers, students, and engineers. It covers production services, free warehousing, free promotion, and support to sell and ship their DIY electronic projects to customers worldwide through the Elecrow platform, solving various challenges from production to sales!

With this project, makers can focus more on innovation and development, while we handle the complex aspects of production, sales, and marketing. The Partner Seller program not only helps makers achieve their commercialization goals but also gives creative projects a chance to be seen by a global audience.

We look forward to collaborating with more creative and ambitious makers to bring these great ideas to the world!

Elecrow eBUS Stick C6 (ESP32-C6, build 20250216) Loses Settings After Home Assistant Reboot

pwh — Tue, 18 Nov 2025 13:15:56 +0000

Hello Community,

I am experiencing a persistent connectivity issue with my Elecrow C6 eBUS Adapter (based on an ESP32-C6, rev 2 chip). The stick works perfectly after manual configuration, but after a Home Assistant OS reboot, the stick loses its working configuration (presumably Plain Mode).
I currently do not have physical access to my C6 eBUS stick, as the system is running in my holiday/summer house, and am therefore seeking a remote solution to resolve this issue, which unfortunately makes troubleshooting somewhat difficult.

Crucially, functionality is only restored by accessing the stick's Web GUI via Wi-Fi and saving the settings again, which forces the necessary configuration to be written to the stick's memory.

My Setup:
Adapter: Elecrow C6 eBUS Adapter
Chip ID: ccba97f8e568 (ESP32-C6, rev 2)
Firmware Build: 20250216 (Crucial detail for support)
Platform: Home Assistant OS with eBUSd Add-on (v25.1.p20250414).
Connection: USB serial (/dev/serial/by-id/usb-Espressif_...).
Symptom: eBUSd loses communication and never shows signal acquired after an HA reboot.

I have confirmed that the issue cannot be resolved by standard commands, confirming that the high-level "SAVE" function of the GUI is the missing piece:

eBUSd CLI (Port 8888) & Direct Serial Commands: All known remote commands designed to set the mode (plainmode, set mode plain, mode 0) failed to restore functionality, proving that simple serial commands do not replicate the necessary configuration and save action.

Forced Enhanced Protocol: Changing the eBUSd configuration to use the Enhanced Mode protocol (--device=ens:/dev/serial/...) made the stick recognized as enhanced in the log, but communication was still lost (no signal acquired).

Is a firmware update a known and confirmed fix for the C6/ESP32 adapter to resolve the issue of settings persistence (i.e., failure to save operating mode to NVRAM) after a power cycle/reboot?

Is there a newer firmware build available than 20250216 that specifically addresses this persistence issue?

Is there an undocumented high-level CLI command (or sequence) that replicates the "Save Settings" function via serial access (which I have via SSH) that bypasses the need for the Web GUI?

Thank you for any technical guidance!